Frequently asked questions

This page is for frequently asked questions by our customers. At ELURA, we value transparency and want you to have the best shopping experience with our 925 Hallmarked Silver Jewellery.

1. What is ELURA jewellery made of?

All our products are crafted with 100% genuine 925 sterling silver, hallmarked for authenticity. Each piece goes through strict quality checks to ensure durability, shine, and purity.

2. Are your products hallmarked?

✅ Yes! Every piece comes with a BIS 925 Hallmark, ensuring authenticity and trust.

3. Will the silver jewellery tarnish?

Sterling silver may naturally oxidize over time, but with proper care and cleaning, your jewellery will retain its shine for years.

4. How can I find my ring size?

We provide a ring size guide on our website. You can also measure using a string or an existing ring. For extra help, reach out to our team anytime.

5. Do you offer customization?

Yes! At ELURA, we believe jewellery should tell your story. We accept customization requests on select pieces. Contact us at support@eluraindia.com.

6. What payment methods do you accept?

We accept all major credit cards, debit cards, UPI, wallets, and net banking. Cash on Delivery (COD) is also available across India.

7. What is your shipping policy?

We offer free shipping across India. Orders are usually shipped within 24–48 hours and delivered within 3–7 business days.

8. Do you ship internationally?

🌍 Currently, we only ship within India. International shipping will be available soon — stay tuned!

9. What is your return/exchange policy?

We offer hassle-free returns/exchanges within 7 days of delivery, provided the item is unused, unworn, and in its original packaging. Visit our Returns & Refund Policy page for details.

10. How can I contact ELURA?

📧 support@eluraindia.com
📞 +91 92207 88337
💬 WhatsApp support is also available.

✨ At ELURA, our jewellery is designed to "Speak Your Story" and make your shopping journey smooth and delightful.